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This 2-hour intermediate-level, live virtual course is appropriate for social workers, counselors, psychologists, and other helping professionals.

Course Overview

With the prevalence of crisis and trauma situations we may feel the need to support colleagues who are struggling. Dealing with clients in crisis is generally something we do, but when it comes to supporting a colleague, we can be cautious: How do we handle these events in the moment? How do we ensure what we say is helpful, but doesn’t turn into a “session?” This comprehensive training equips participants with essential skills to support colleagues who are dealing with a crisis. Covering topics ranging from stress management to grief, the program empowers individuals to gain a holistic perspective and know how to respond adeptly with support and care. 

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As a result of participating in this training, participants will be able to:

Implement a crisis debriefing process.

Utilize practical techniques to maintain personal well-being during and after crisis events.

Implement tools to address at least 3 crisis escalation patterns.

Identify at least 3 strategies to support individuals coping with the shock and ongoing stress associated with 

 crisis situations.

Jim Still-Pepper, MA,LSW


Jim Still-Pepper, MA, LSW is the Director of Community Based Clinical Services at Allwell Behavioral Health Services Inc., a community mental health center where he has worked for over 3 decades striving to get clinical services out of the centers, and into the community.


Jim is the founder of Still Light Seminars LLC, a motivational training and consulting company; he has trained nationally and internationally focusing on mental health, and care of, children and adolescents.


He is also an adjunct instructor in Ashland University’s Founders School of Continuing Education. He develops online courses around behavioral interventions and understanding the mental health of students.

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